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Star Trek: Deep Space Nine Dominion Wars
Frequently Asked Questions
Updated 8/23 1:39pm

- I have an ATI Rage Pro card and cannot get the movies to play.

We tested both the 16mb and 32mb ATI Rage Pro cards on a variety of systems and the movies played with no problem. The video card driver was the ATI2DRAA.DRV version 4.12.01.6292 English. The mini VDD was the ATI2VXAA.VXD. When running under ATI Rage Pro cards, ensure you have the same updated drivers as listed above.

- When I launch Dominion Wars the game asks me to put the CD in the drive.

The DWars CD needs to be in the top level CDROM drive. Meaning, if you have 2 or more CD drives, ensure the game is in the first drive in the tree.

- I have Win 9x and save my games. When I go to load them, the games do not appear. What can I do?

Depending upon where you save the game (it seems to happen in Fleet Set-up rather than in-game), the game is saving the saved files to your Windows\System folder. Until this is fixed with the patch, you can manually copy the saved files to the Dominion Wars directory for them to be found.

- I have a GeForce graphics card and my system crashes after I launch a mission.

Check your system settings to see what the AGP port is set on. If the setting is set on "4x," you'll need to change it to "2x." Save and exit. To change your setting, you'll need to go into the system BIOS. When booting your machine, hit DEL to enter the system set-up. Find the graphics/video display settings, and look for the AGP port setting. It will probably be either 4x, 2x, or normal. Dominion Wars will work with the setting at 2x or normal.

- I have a dual-head card and am getting the "Ddraw Enumeration Error" when I go to launch the game.

Annika from the official Star Trek messageboard presented a solution:

Open DISPLAY in the Control Panel. Click on the SETTINGS tab, then select the SECONDARY DISPLAY and un-check the "Extend the desktop onto this display" option. This should allow the game to run on when using dual-head graphics cards.

- The Manual details that I can change my video resolution settings from the Options menu. But I can't find the ability to do that anywhere.

The ability to change video options did not make it into the final version of the game and thus you will not be able to change your settings. It is fixed at 800x600 16-bit.

- I'm not getting intro movies, the tutorials, and the music is not playing OR I'm getting a "direct draw enumeration" error when trying to load the game.

There are a few things you should try:
1) Ensure you have the latest video card drivers.
3Dfx card users should go to: http://www.3dfx.com/downloads.htm
nVidia card users should go to: http://www.nvidia.com/view.asp?PAGE=drivers
ATI card users should go to: http://support.ati.com/products/pc/graphics/index.html
Matrox card users should go to: http://www.matrox.com/mga/support/drivers/home.cfm

(Note that as of this writing the latest beta drivers for the Matrox G400/450 family are not yet available. Matrox is working hard to release these new drivers which will fix the problem.)

2) Make sure your desktop resolution is not 1600x1200 (or higher) and 32-bit color. The game has problems auto-adjusting that high of a resolution. Reduce the resolution to 1024x768 16-bit and that should work fine.

3) For ATI Rage Pro users, you most likely will need to download updated Digital Video drivers from the Microsoft website. The current Rage Pro divers do not contain the proper decompression ultilities to allow Dominion Wars' Bink movies to play. Updating with the latest Digital Video drivers should solve the problem. Users of other video cards, such as the Voodoo3 or Geforce 2 GTS, might find this update beneficial as well if no other solutions are working.

Here is that link from the Microsoft site (the DV driver is at the bottom of the page):

http://www.microsoft.com/directx/homeuser/downloads/default.asp

- I have a 3Dfx card and I'm not getting movies or tutorials. I have the latest drivers.

Try disabling the advanced 3Dfx option, "Scanline Interleaving (SLI)" and the movies should now play. It is located in the 3Dfx options control panel. After altering the setting, you should reboot your machine.

- I'm getting a green graphics palette. Everything looks green.

You need to download the most recent drivers. For ATI Radeon cards, the latest beta drivers will fix the problem. Get the drivers from: http://support.ati.com/products/pc/graphics/index.html

Depending on your OS, you will want the "Alternate, unsupported" (beta) drivers. For the Radeon drivers, they are located at: http://support.ati.com/products/pc/radeon/radeon_drivers.html
If you are running WinME you want: Alternate Driver - 4.13.7115
If you are running Win2k you want: Alternate Driver - 5.13.01.3211
If you are running Win98 you want: Alternate Driver - 4.13.7115

Unfortunately, Matrox G400/450 card users will need to wait until Matrox releases their new beta drivers which will fix this problem. Matrox is working hard to resolve this.

- The game loads about 75% of the way then freezes.

Here is a work-around for the problem: Go into the Preferences/Options menu of the game and move the MUSIC bar all the way to the left (to MIN). That should solve the starting of a new game or the loading of a saved game.

(Thanks to Dave Williams for the work-around.) .

- When I launch the game, the game crashes immediately.

Make sure your desktop resolution is not 1600x1200 (or higher) and 32-bit color. The game has problems auto-adjusting that high of a resolution. Reduce the resolution to 1024x768 16-bit and that should work fine.

- I didn't see the Dominion Wars lobby when I launch Gamespy Arcade.

Gamespy opened up support for Dominion Wars at about 9pm PST on Tuesday, June 12th. When you launch Gamespy Arcade, you will now see the Dominion Wars lobby.

- What operating systems are supported by Dominion Wars?

The game supports Win95, 98, ME, and 2000. It does not support Windows NT 4.0.

- When I go to save games, the program crashes.

You cannot currently overwrite an existing saved game. You will need to simply enter a new name for each saved game. You can delete old games by manually going into your Dominion Wars saved games folder through Windows Explorer, and deleting the saved games there.

- How do I activate devices on my ships?

Some devices will be activated immediately once you enter the game, others, such as the Quantum Torpedo upgrade, you will need to click on in order to "apply" the upgrade. To do this, select the ship with the upgrade, then click the cargo button. You will see a small picture of the device. Right-click on the device to apply it. Your ship will now have that enhancement active!

See the official Dominion Wars website (www.ds9games.com) for descriptions on each device.

- How do I import ships from Creator: Warp 2?

Warp 2 ships may only be imported into multiplayer games. Ships saved from Warp 2 into the default directory (see the manual for the correct path) will appear in the Fleet Set-up screen of multiplayer games that allow Warp 2 ships. Scroll through the list of selectable ships, and all the Warp 2 ships will appear towards the right side of the ship listing.

Captains are imported in the same way as ships

- I have an ATI Mobility card in my laptop and cannot get the game to run.

A work-around was posted by Kris Jackson. We have not tested this, but others have stated it has solved their problems, so ATI Mobility card users might want to give it a shot. Here is the post:

You won't believe this but after a week of digging into the net looking for answers I was able to put 2 and 2 together and assume that most ATI Drivers are generic and work for most any ATI card (exceptions of course). Further searching lead to 3rd party drivers that worked. Do the following EXACTLY!!! :

MY system:
WIN ME
DELL Inspiron 3800
Celeron 600mhz
128 mb ram
20 gig hd
ATI Rage Mobility AGP 2x 8mb video card

Download the new drivers from:
http://soundcardcentral.com/downloads/rageltman/FDv3.zip

(Make SURE its the RagePro Driver Final - FDv3 November 12 2000 - 4.74 megs)

Put in a folder on desktop and unzip. DO NOT INSTALL YET!!!
DO THIS: Read the README.txt

>>> Instructions for the clean install: Change the video card to standard VGA by going into the driver tab in the cards properties. Then, open the start menu, start regedit, and delete thehkey/localmachine/software/ati technologies key. Reboot. upon reboot you'll have 640x480x8 desktop, this is good. Go into the windows/system folder and delete all files that start with "ati." Do the same in windows/system32 and windows/inf/other. Then, install the new driver. While installing the new drivers answer yes to replacing any NEW drivers with OLD!!! REBOOT. START DOMINIO WARS . ENJOY. If it works, which it should, Send a THANK YOU note to

RageLtMan-Boris M. Lukashev email: rageltman@rage3d.com

He developed the drivers, I just stumbled across them and put it all together.

This should work for most ATI cards. For more info see:

http://www.drivers.homestead.com/index2.html

http://www.soundcardcentral.com/rage3d/rageltman.htm

Hope this works for you as it did 1st time for me!

Good Luck,
Kris Jackson
aka kmj1
06/15/01 19:05 hours

- The movies will pop up briefly, but then they disappear as if I have bypassed them when I haven't touched anything.

If you have a wireless mouse, this is a known issue. Swap our your wireless mouse with a PS2 or USB mouse then reboot your machine. Allow Windows to install the correct drivers.

- I saved the game, now when I load up a saved game my ships no longer fire.

This is a known bug and we apologize for the inconvenience. Here is a work-around for it:
- after you load the saved game, highlight all of your ships by hitting "A"
- with all your ships selected, press each of the fire control commands (fire on my mark, hold fire, alpha strike, fire at will)
- now you may select the type of fire control you want your ships to have (fire at will, alpha strike, etc.) Your ships will now fire. For whatever reason they are getting loaded into the game with the "Hold Fire" command, and aren't being reinitialized until you press all the fire control types.

- General help

Try to download the driver version recommended for your card model on the MicroSoft Windows Hardware Compatibility List. (http://www.microsoft.com/hcl/default.asp) The drivers recommended here will have been tested at the WHQL labs and should work with the game if the developers have followed MicroSoft's guidelines for using the DirectX API.

To run dxdiag:
Click Start, then Run. Type dxdiag and click ok.

Post your findings in the Full Version Help messageboard and we will try and resolve the problem for you on a case-by-case basis.

(Thanks to Annika and GoranAgar for the above general help.)

Also ensure your video drivers post-date 11-9-00, which was the release of DX8.0a.

Finally, ensure you have closed all background programs (mail, virus scanners, ICQ, web browsers, etc.) before you install Dominion Wars. This will help create a clean install.